Discovery 911: Emergency help at your fingertips

Emergencies don't announce themselves. And when they happen, the last thing you want is to be passed from one number to another, stuck on hold, or explaining your situation more than once.

That's exactly what Discovery 911 is designed to remove.

Built directly into the Discovery Bank app, Discovery 911 gives eligible clients immediate access to roadside, home and medical emergency support - with a single tap, from anywhere, at any time.

When things go wrong, speed matters

In South Africa, delayed emergency response is a major factor in poor outcomes during roadside and medical incidents, according to public safety research. When something goes wrong, simplicity and speed aren't nice-to-haves - they're critical.

Discovery 911 is built around one simple idea: when time matters, help should be instant.

What Discovery 911 does

Think of Discovery 911 as an always-on emergency shortcut inside your banking app. It connects you to trusted assistance for everyday disruptions and serious situations alike - right when you need it.

Use it for:

• a flat tyre, dead battery or car that won't unlock
• an urgent plumbing, electrical or locksmith issue at home
• a medical emergency, including support while travelling internationally

Wherever you are, help is already in your pocket.

No searching. No sign-up. No waiting.

When you're stuck, locked out, broken down or in trouble, the last thing you need is friction. Thankfully, you can find Discovery 911 directly beneath the Log in button on your Discovery Bank app home screen. You don't even need to log in or search for contact details!

Simply tap Discovery 911 , select which service you require and a consultant will call you back. No automated menus. No repeating yourself. No wasted minutes.

Who can use Discovery 911?

To access Discovery 911, you'll need to:

• be an eligible Discovery Bank client with accounts in good standing
• have at least R1,000 available in a non-savings account

What's covered under Discovery 911?

Roadside assistance

• Jump starts (excluding parts)
• Flat tyre changes
• Vehicle unlock assistance
  Limit: 2 incidents per client per year

Home assistance

• Plumbing, electrical and locksmith emergencies
• External door lockouts
• Call-out plus 1 hour of labour included
  Limit: 3 incidents per year, up to R3,000 total (including outbuildings)

Medical emergency support

• National ambulance dispatch
• International medical emergency assistance
  Limit: No limit on requests
  Costs are covered by your medical aid or billed to you

Before you tap - a few things to know

• Discovery 911 is available only via the Discovery Bank app, not the website.
• It's not available to secondary cardholders or savings-only clients.
• If you're not a Discovery Insure client or have reached your limits, fees may apply - you'll always be informed beforehand.
• International medical emergency cover applies to qualifying Discovery Health Medical Scheme plans (KeyCare plans excluded).
• Your location and personal details may be shared with service providers to help them reach you faster.
• Terms and conditions apply - read them here.

So whatever the New Year holds, remember this: if you're in a fix, tap Discovery 911 to get expert help - without the hold music!

This article is for information purposes only and should not be taken as financial advice. For personalised guidance, please contact your financial adviser.