Using the physical panic button

Triggering an emergency alert

To call for help:

• Press and hold the button for three seconds.
• You will hear a beep and feel a vibration confirming activation.
• The LED light (on the front of the device) will briefly flash yellow while sending the alert, then pulse red to indicate Distressed mode.

What happens after you press the button

Once pressed:

• Your alert and location are sent to Discovery's response partner.
• Your location continues to update regularly.
• A response agent will phone you immediately to assess your situation.
• If you don't respond, a team will be dispatched to your last known location.
• If medical assistance is needed, the appropriate response will be arranged.

Once your safety is confirmed or you've been assisted medically, the device exits Distressed mode automatically.

Emergency response

Emergency alerts are triaged (assessed) by Aura, which will coordinate:

• Security response, or
• Medical assistance through Netcare 911, where needed.

This ensures that the most appropriate help is sent as quickly as possible.

Operating modes and location tracking

The panic button operates in different modes depending on how it's used.

Default mode

• Your location updates regularly when moving.
• This mode is active when no emergency session is running.

Distressed mode

This mode is activated when you press the panic button.

• Your location updates every three minutes, even when you are not moving
• The red LED light pulses.
• Battery usage is higher. The battery may last up to 12 hours in this mode.

LED light indicators

Main indicator light (front of device)

• Red pulse: Distressed mode active
• Red pulse every 10 seconds: Critical low battery
• Yellow pulse every 10 seconds: Low battery

Charging and battery indicators (near the charging port)

• Orange light while plugged in: Charging
• Green light: Fully charged

You will also receive an SMS notification when the battery is low. You can also view the battery status on the Devices tab in the Discovery Insure app.

Charging the device

• Charge the device with a USB-C cable.
• Fully charge the device before extended travel or use.
• Regular charging ensures reliable performance during emergencies.

Virtual panic button (app based option)

In addition to the physical device, the Discovery Insure app offers a virtual panic button.

Features include:

• Separate medical and security alert buttons
• Emergency response coordinated by Aura or Netcare 911.

The virtual panic button is ideal as an additional or backup safety option. It's automatically included when you buy the physical panic button.

Important things to know

• The panic button works independently of insurance cover.
• GPS accuracy depends on signal availability.
• Keep the device charged and easily accessible.
• You won't be able to send an alert when the LED light is flashing red (in other words, when you are in a low-coverage area).

Safety requirements for a lithium-ion battery

• Do not dispose of the device or its battery in fire, hot ovens, or through mechanical crushing or cutting, as this may cause an explosion.
• Do not use the device below -20°C or above 60°C.
• Do not expose the device to excessive mechanical shock.