Discovery AI: The future of intelligent banking, in your banking app

What if your banking app could guide you, help you get things done faster and make managing your money feel less like admin? Discovery AI will soon be available directly in your Discovery Bank app - bringing you a more intuitive, intelligent and personalised way to bank, backed by 24/7/365 human support when you need it.

Last year we introduced Discovery AI, a smart banking assistant that learns, adapts and responds to your needs. You may already know Discovery AI from our WhatsApp channel, where you can ask questions, retrieve documents, access personalised spending insights and get help managing your finances.

Now, Discovery AI can do even more - right from your banking app!

Instead of switching between channels, and searching to find the right feature yourself, Discovery AI will now be embedded directly in the Discovery Bank app - helping you move through your banking in fewer steps.

Whether you're making a payment, looking for a feature, tracking your spending or trying to sort out an issue, Discovery AI will guide you to the right action quickly and efficiently. And because you can interact using voice, text or images, getting help feels more natural and effortless than ever before.

A banking app that helps you get things done

Discovery AI is designed to do more than answer questions - it helps you make the next best move.

Need to activate your virtual card? Want to set up a debit order, find a document, make an in-app call for a vehicle insurance quote or start budgeting smarter? Discovery AI gets you there faster - without the frustration of moving through different screens and menus.

With intelligent navigation, dynamic menus and direct links into the app, every interaction becomes more contextual and useful.

That means:

• fewer taps
• less searching
• no backtracking
• and a quicker route to the things you actually want to do.

It's banking that works around you - not the other way around.

Say goodbye to manually adding payment beneficiaries

One of the most exciting new features is how Discovery AI helps simplify payments and everyday banking tasks like settling invoices or sending money.

Instead of manually capturing payment details or navigating through multiple screens, you'll soon be able to do things like text Discovery AI to make a payment for you or upload a photo of an invoice to speed up the payment process - making everyday banking simpler, quicker and more intuitive.

Personalised recommendations that help you bank smarter

Discovery AI also helps you stay one step ahead with personalised insights and recommendations based on your banking behaviour and where you are in your journey. Completing your personalised goals is not just acknowledged, it's rewarded! Achieving your personalised goals can help you earn Ðiscovery Miles along the way.

You may receive helpful prompts to:

• Activate benefits and features you haven't used yet
• Enhance your banking security
• Unlock more rewards and value for your banking experience
• Explore tools that can help you manage your money better and improve your budgeting habits.

It's like having a smart virtual assistant built directly into your banking experience - helping you make better decisions in the moments that matter.

Real help when you need it

Sometimes you need human support - and Discovery AI makes that easier too. If you want help from a banker, you can securely connect to Discovery Bank's award-winning client service team directly inside the app, without needing to start over or repeat yourself.

Discovery AI intelligently routes you to the right team based on what you're trying to do, while the banker assisting you already has the context they need to help you faster. You can then engage in the manner that best suits you, directly within the app - be it secure text chat or through an in-app call - ensuring a seamless, and protected experience, wherever you are in the world.

A more intuitive way to bank

Want to change the way you interact with your money? By combining AI, behavioural science and human support, Discovery Bank is creating a banking experience that simplifies everyday tasks and actively guides you towards smarter financial decisions every day.

You can still access Discovery AI through WhatsApp whenever you need support on the go by sending a message to +27 11 324 4844 - but the real magic happens in the Discovery Bank app, where more intuitive banking is now built into every interaction!

Discovery AI features subject to individual client data and products. Discovery AI may make mistakes, and all answers should be verified before being relied upon. Responses should not be considered financial advice. For any financial advice, please consult a financial adviser.